F&K Faith and Fashion Boutique

Return & Exchange Policy

Where Faith Meets Fashion

At F&K Faith and Fashion Boutique, we believe every customer deserves to shop with confidence. We carefully select our merchandise to bring you fashion that reflects elegance, individuality, and purpose.

Your satisfaction matters to us, and we take pride in carefully inspecting every item before it leaves our boutique.

Please review our return and exchange policy before completing your purchase.

1. Return Eligibility

If you are not completely satisfied with your purchase, you may request a return within 5 calendar days of receiving your order.

To qualify for a return, merchandise must meet the following requirements:

• Items must be unworn, unused, unwashed, and in their original condition.

• All original tags must remain attached.

• Items must be free of stains, odors, makeup, perfume, deodorant, and other signs of wear.

• Merchandise must be returned in its original packaging with any applicable packing slips.

• A return authorization must be obtained before shipping merchandise back to us.

Approved returns will receive store credit only. We do not offer refunds for change-of-mind returns.

Original shipping charges are nonrefundable unless otherwise required by law.

2. Final Sale Merchandise

To maintain our quality and hygiene standards, the following purchases are considered FINAL SALE and are not eligible for standard returns or exchanges:

• Sale, clearance, and discounted merchandise

• Items purchased using promotional discount codes

• Items purchased with store credit

• Bodysuits

• Leggings and leggings sets

• Footwear

• White clothing and white merchandise

• Jewelry and accessories

• Sequin merchandise

All final-sale purchases are nonreturnable and nonexchangeable for change of mind, sizing, or personal preference.

These restrictions do not limit any rights customers may have under applicable consumer protection laws regarding defective, damaged, or incorrectly supplied merchandise.

3. Our Quality Assurance Commitment

At F&K Faith and Fashion Boutique, every item undergoes a quality inspection before shipment.

We carefully check merchandise for visible defects, including damaged zippers, missing buttons, loose closures, stains, tears, and other noticeable imperfections.

Please handle your merchandise carefully when opening packages and trying on clothing.

Damage occurring after delivery due to customer handling, improper use, or accidental damage is not eligible for return or exchange.

Examples include:

• Broken zippers caused by improper handling

• Buttons or hooks damaged during wear or fitting

• Tears caused while trying on merchandise

• Makeup stains, deodorant marks, or other customer-caused stains

• Damage caused during unpacking

All returned merchandise is subject to inspection before store credit or an exchange is approved.

4. How to Request a Return

Before returning any merchandise, customers must request a Return Merchandise Authorization (RMA).

Please contact F&K Faith and Fashion Boutique through the customer service contact information listed on our website.

Include the following information:

• Your full name

• Order number

• Item or items you wish to return

• Reason for the return

• Photographs, if reporting damage or a defect

Once your request is reviewed, we will provide return instructions if your merchandise qualifies.

Returns sent without prior authorization will not be accepted.

Please do not ship merchandise until you receive approval and the correct return address.

5. Return Shipping

All approved returns must be shipped through the United States Postal Service (USPS).

Please do not send returns through UPS or FedEx unless specifically authorized by our customer service team.

Customers are responsible for return shipping costs for standard returns.

We strongly recommend purchasing tracking and appropriate shipping insurance.

Returned merchandise remains the customer's responsibility until it is delivered to and received by F&K Faith and Fashion Boutique.

We are not responsible for return packages lost or damaged during transit.

6. Store Credit

Once your return has been received and inspected, we will notify you of its approval or rejection.

If approved, store credit will be issued for the eligible merchandise amount, excluding original shipping and handling charges.

Store credit may be used toward future eligible purchases at F&K Faith and Fashion Boutique.

Store credit cannot be redeemed for cash.

7. Damaged, Defective, or Incorrect Items

We understand that unexpected issues may occasionally occur.

If you receive an item that is defective, damaged upon arrival, or different from what you ordered, please contact us promptly, preferably within 5 calendar days of delivery.

Provide your order number, a description of the issue, and clear photographs of the merchandise.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund as required by applicable law.

Please allow approximately 7 business days after receipt and inspection for an approved exchange to be processed, subject to product availability.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering accurate shipping information when placing an order.

If a package is returned to F&K Faith and Fashion Boutique because of an incorrect, incomplete, or insufficient address supplied by the customer, a $9.99 reshipping fee will apply before the merchandise is shipped again.

Any additional shipping charges or carrier fees will be communicated before reshipment.

9. Important Return Deadlines

Return requests must be submitted within 5 calendar days of confirmed delivery.

Once approved, customers must follow the return instructions and shipping deadline provided with their authorization.

Merchandise that does not meet our return requirements may be declined.

10. Contact F&K Faith and Fashion Boutique

For questions about returns, exchanges, or merchandise concerns, please contact our customer service team using the contact information provided on our website.

We appreciate the opportunity to serve you and thank you for supporting our boutique.

F&K Faith and Fashion Boutique

Where Faith Meets Fashion.

Thank you for shopping with faith, confidence, and style!